The Company acts on behalf of the owner or local letting agent of properties in our portfolio. By accepting these Terms and conditions the Company agrees to the rental of the property/properties during the dates agreed with the Lead Guest as detailed in the reservation.
The Lead Guest
The lead guest is the person shown on the reservation, to whom all correspondence is addressed and who is responsible for the rental. By accepting these terms and condition the lead guest agrees to comply with the details on behalf of each member of the group occupying the property.
Booking and Payment
A contract is confirmed by the Company on payment of a non-refundable 25% deposit of the full rental amount. The balance of the full rental cost and a damage deposit, set at the time of booking, are due to be paid 8 weeks before arrival at the property. Email confirmation of your booking will be sent to you once the reservation deposit has been received and a confirmation email will also follow once full payment has been made. If you book less than 8 weeks before your arrival date, the full balance will be due immediately. Please note that a 2% surcharge is made to any payment made by credit card.
The Company reserves the right to cancel the booking and retain any deposit paid should the balance payment not be received by the due date.
Security Deposit
A Security Deposit is charged against all properties for which we are the rental agent and displayed on our website. The security deposit for a property is a refundable payment as shown on the reservation details. This will be returned within 7 days of departure subject to no damage being found upon inspection by the management team. The payment of your security deposit does in no way exclude you from your responsibility to take care of your holiday accommodation. It is the responsibility of the lead guest to report as soon as possible to the property owner or their Agent or the Company any breakages or damage caused by you or any of your party members during the holiday. Additional payment for any proven claim that exceeds the security deposit amount paid will be requested by the Company directly from you.
What the rental cost includes
Use of the villa or apartment, as booked for the people named on the reservation, including utilities and facilities advertised in the property description as being available at no extra cost, plus the services of the local villa or apartment agents where applicable.
What the rental cost does not include
The basic rental cost does not include the damage deposit, nor any additional services requested by the lead guests including special equipment hire where available, airport transfers, holiday travel insurance required by all members of the party (see details below) and airport transfers.
Cancellation Policy
No refunds will be made for cancellations for this property. We strongly recommend that you take out adequate TRAVEL INSURANCE at the time of booking to cover yourself should you have to cancel your holiday.
If we cancel your booking owing to circumstances beyond our control, you will be advised as soon as possible. In this event, we will provide you with three options:
Such an event is unlikely to occur, however, if this situation does arise, The Company will not be liable to pay compensation or reimburse you for any expenses you incur as a result.
Travel Insurance
You are responsible to ensure each member of your party is covered by adequate travel insurance to cover all aspects of your holiday, including cover for cancellation, curtailment, evacuation, flight delays, loss and damage to baggage and other personal property as well as comprehensive health insurance including medical expenses and repatriation coverage. If you fail to take out adequate insurance cover, we will not be liable for any refunds or losses, howsoever arising, in respect of which insurance cover would otherwise have been available.
Rental Conditions
Access to the rental properties is available between 16.00 on the first day of rental and 10.00 on the date of your departure. If you wish to stay on in the property after 10.00 on your departure day, you should book an extra night onto your dates to cover the late departure. Any extra time in the property outside of this MUST be agreed with the agent & property owner in advance of your holiday.
Rental properties are reserved exclusively for the people confirmed as guests at the time of booking and no other persons are permitted to stay at the property unless agreed by us prior to the rental period.
Under no circumstances will animals be allowed in the property. There are animals living on the streets in Kalkan. Guests must ensure no animals are allowed in the property and evidence of animals that has caused damage or requires additional cleaning will be deducted from the damage deposit.
Smoking is allowed in the outside areas only, evidence of smoking inside the property will require special cleaning, and this will be charged from your damage deposit.
Renters must always secure the property and take care of property keys. The cost of replacement keys will be deducted from your security deposit.
People other than those in the guest party shown on your final reservation may not stay overnight in the property unless permission has been obtained from the owner. Any other person in the property is the sole responsibility of the lead guest. Guests are not allowed to exceed the occupancy limit for this property unless agreement has been obtained from the Company.
Guests should not create excessive noise at a level that disturbs neighbours. Please be advised that in the event that you or any of your party are disruptive or behave in an unsociable manner we do reserve the right to terminate your property rental and will have no further liability or responsibility to you in respect of accommodation or transfer/car hire, nor will any refunds be made.
The Company, property owners and their agents are not are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. Please take reasonable care, and refer to pool rules, and other health and safety instructions provided pre arrival and at the property.
The owners are not responsible for the loss of personal belongings or valuables of the guests.
Children MUST be supervised at all times, particularly near and around the pool area and roof terrace.
By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the property.
Guests must keep the property and all furnishings in good order.
Appliances at the property must only be used for their intended uses.
Linens and bath towels are provided for you and will be changed after 7 nights (for bookings of 10 nights or more) Daily maid service is not included in the rental rate. We do not permit bath towels or linens to be taken from the property. PLEASE NOTE – you must take reasonable care with towels and linens at the property. WE STRONGLY ADVISE THAT YOU DO NOT USE P20 SUNCREAM, as this is known to stain towels and sheets. Hair dye, fake tan and make up can also stain towels that are not removed when laundered. Badly stained towels and linens will be charged from your damage deposit.
Any rubbish should be taken to the municipal bins and not left inside the property.
Kalkan has a smallbore pipe system, and this will block up the property’s pipes, or mains pipes outside. Please use the bins in each bathroom for the disposal of toilet paper, other sanitary products, wet wipes, and facial wipes. If it is found that these products have been flushed and block the pipes, the cost of any repair will be deducted from your damage deposit.
It is the responsibility of the lead guest to report as soon as possible to the property owner (or the Company) any breakages or damage caused by you or any of your party members during the holiday and to reimburse the property owner with the cost of replacement if the amount in question exceeds the amount we hold as a security/damage deposit.
Safety
On your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings – do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property or at night.
You agree to take care within the property and pool & gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool. You/your party should not use the pool under any circumstances if under the influence of alcohol.
Special Requests
These may be made prior to travel and whilst we will endeavour to meet them, but these cannot be guaranteed. We are happy to give advice and opinions about the suitability for those with limited mobility, elderly, families etc, but we point out that many of our properties do not have facilities such as ramps and are not necessarily childproof. If you let us know your requirements, we will do our best to furnish you with as much information as possible so you can make informed choices. The Company are happy to make suggestions about where to eat, excursions you may wish to consider and highlights of the local area.
Complaints Procedure
We sincerely hope your holiday arrangements run as smoothly as possible and you enjoy your time abroad, however, if you do feel the need to make a complaint while in resort, we recommend that you immediately inform the property owner, or his/her local agent of your concerns. In the unlikely event that you are unable to do this, please message us on +90 507 503 7660 or send an email to lalehomes@yahoo.com If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint to your satisfaction during your stay. If you are still not satisfied, you must put your complaints in writing immediately on return to home by email to the email address where your reservation was confirmed. The Company shall be entitled to a reasonable period of time within which to investigate any written complaint received from you.
Emergency Help Service when you are in resort
Naturally we hope you do not need help due to an emergency such as a guest needing medical assistance. We recommend in the first instance you contact the local managing agent for the property using the contact details we have supplied to you. If you have problems doing so, you can contact the Company on 0090 507 503 7660 and we will do our best to assist.
Data Protection and Privacy
The Company’s relationship with you is valuable and we understand the importance you place on your privacy and the security of any information which personally identifies you. By agreeing to these Terms and Conditions you consent to the confidential information supplied to the Company being used by staff of the Company and their agents in Turkey for the purposes of complying with Turkish security regulations for visitor regulations. By agreeing to these Terms and Conditions you agree that this information will be uploaded to and retained in online repositories held by the Turkish authorities and by the Company and their agents in Turkey for audit purposes only
Lale Holiday Home Rentals is the trading name of Lale Homes, a limited company based in the UK
Registered company no: 211 057 406
