Lale Homes UK Ltd trading as Lale Homes Rentals 

These terms explain the basis on which Lale Homes Rentals arranges accommodation bookings. Please read them carefully before booking. They contain important information about payment, cancellation, your responsibilities and the limits of our responsibilities. 

By paying the booking deposit or, where a booking is made within eight weeks of arrival, the full amount, the Lead Guest confirms that they have read and accepted these terms on behalf of everyone included in the booking. 

1  Who we are and our role 

1.1 Lale Homes UK Ltd is a private company limited by shares, incorporated in England and Wales under company number 12295783. Its registered office is 6 Jodie Court, Stevens Close, Bromley, London, BR3 1RT. We trade as Lale Homes Rentals and are referred to in these terms as “we”, “us”, “our” or “Lale Homes”. 

1.2 Unless we tell you otherwise in writing, we act as booking agent for the owner of the accommodation, or for the owner’s appointed local letting agent. The accommodation contract is between the Lead Guest and the owner. We arrange the booking, receive payments and provide support within the scope described in these terms. 

1.3 The owner is responsible for providing the accommodation booked. We remain responsible for the services we have expressly agreed to provide ourselves and nothing in these terms removes any rights or remedies that cannot legally be excluded. 

2  The Lead Guest and your booking party 

2.1 The Lead Guest is the person named on the booking confirmation. The Lead Guest must be at least 18 years old and is responsible for: 

• providing accurate booking and contact details;
• making all payments due;
• giving these terms and the Rental Rules and General Guest Information to every member of the party; and
• ensuring that the party complies with them.

2.2 Only the guests named on the booking confirmation may stay overnight at the property unless we agree otherwise in writing. The stated maximum occupancy must not be exceeded. 

2.3 The Lead Guest must supply the identity, address and arrival information reasonably required to administer the booking, issue the legally required accommodation invoice and register all guests through Turkey’s GIYKIMBIL guest-registration system. Failure to provide required information may prevent access to the property. 

3  Making a booking 

3.1 A booking is not confirmed until we have received the required payment and issued a written booking confirmation. A provisional reservation or enquiry does not create a contract. 

3.2 You must check the booking confirmation as soon as you receive it and tell us promptly if any detail is incorrect. You are responsible for errors in information supplied by you. We will try to correct them, but changes may be subject to availability, the owner’s agreement and any reasonable additional cost. 

3.3 The price confirmed at the time of booking will not be increased because the advertised price later changes. Equally, a later reduction or special offer will not apply retrospectively to an existing booking. 

4  Price and payment 

4.1 A non-refundable deposit of 25% of the total accommodation price is payable when the booking is made. 

4.2 The remaining accommodation balance and the stated security deposit are due no later than eight weeks before arrival. If you book within eight weeks of arrival, the full accommodation price and security deposit are payable immediately. 

4.3 Payment dates and amounts will be shown on your booking confirmation. Payment is only treated as made when cleared funds have been received. 

4.4 If a payment is not received by its due date, we may treat the booking as cancelled by you. We will normally contact you first, but we are not obliged to keep the accommodation available after the payment deadline. The cancellation charges in clause 8 will apply. 

4.5 Unless the booking confirmation says otherwise, the accommodation price includes use of the property by the confirmed guests, normal utilities and the facilities described as included in the property listing. It does not include the security deposit, flights, travel insurance, transfers, car hire, excursions, catering, equipment hire or other optional services. 

5  Security deposit, damage and additional costs 

5.1 The security deposit amount will be shown on the booking confirmation. It is held against damage, loss, breakages, missing items, excessive cleaning, lost keys or remotes, plumbing call-outs caused by misuse and other costs resulting from a breach of these terms or the Rental Rules. 

5.2 You must report damage, breakages or maintenance problems as soon as reasonably possible. Prompt reporting allows the issue to be assessed and may prevent further damage. 

5.3 The security deposit will normally be returned within 10 days after departure, subject to inspection and to any deductions. If further information or supplier costs are needed, we will explain the reason for any delay and provide details of any proposed deduction when available. 

5.4 Where reasonably possible, deductions will reflect the evidenced cost of repair, replacement, additional cleaning or other loss. If the cost exceeds the security deposit, the Lead Guest remains responsible for the balance. The security deposit does not limit that responsibility. 

5.5 Fair wear and tear will not be charged. 

6  Changes requested by you 

6.1 Any request to change a booking must be made in writing by the Lead Guest. We will try to assist, but a change is not confirmed until we agree it in writing. 

6.2 Changes are subject to availability and the owner’s agreement. You must pay any increase in price and any reasonable third-party or administration costs caused by the change. 

6.3 A request to move the booking to different dates or to a different property may be treated as a cancellation of the original booking and a new booking. We will tell you before proceeding if cancellation charges will apply. 

6.4 A change of guest names does not remove the Lead Guest’s responsibility unless we expressly agree in writing to transfer the booking to another Lead Guest. 

7  Travel insurance 

7.1 We strongly recommend that every guest takes out comprehensive travel insurance when the booking is made. It should be suitable for the individual traveller and include, where relevant, cancellation and curtailment, medical treatment, repatriation, travel disruption, personal belongings and personal liability, including declared pre-existing medical conditions. 

7.2 You are responsible for losses that suitable insurance would normally cover. Neither we nor the owner will be responsible merely because you chose to travel without adequate insurance. 

8  Cancellation by you 

8.1 The Lead Guest must cancel in writing by email from the email address used for the booking. Cancellation takes effect when we receive that email. 

8.2 The following charges apply as a percentage of the total accommodation price: 

8.3 Cancellation charges also apply if we cancel because you have not paid on time, or where a requested change is treated as cancellation under clause 6.3. 

8.4 No refund is payable for unused accommodation where you arrive late, leave early or decide not to travel, unless the law requires otherwise. You should claim through your travel insurer where applicable. 

8.5 If we recover money from the owner or are able to re-let the property for your cancelled dates, we may, at our discretion and after deducting reasonable costs and any loss in rental value, pass the recovered amount to you. We do not guarantee that the property will be re-let. 

9  Changes or cancellation by the owner or by us 

9.1 Occasionally the owner may need to make a significant change to, or cancel, a confirmed booking. We will tell you as soon as reasonably possible. 

9.2 If the accommodation becomes unavailable before arrival for a reason not caused by you, we will offer, where reasonably possible, one of the following: 

• suitable alternative accommodation, subject to availability; or
• a refund of accommodation payments received for the affected booking.

9.3 If you accept alternative accommodation that costs more, we will tell you whether an additional payment is required before you accept it. If it costs less, the difference will be refunded. 

9.4 Except where the law provides otherwise, neither we nor the owner will be responsible for consequential costs such as flights, alternative travel arrangements or loss of enjoyment. This is one reason why appropriate travel insurance is important. 

10  Arrival, departure and use of the property 

10.1 Check-in is from 16:00 on the arrival date and check-out is by 10:00 on the departure date unless we confirm different arrangements in writing. Early arrival and late departure cannot be guaranteed and may involve an additional charge. 

10.2 You must use the property responsibly and only as private holiday accommodation. You must not use it for unlawful, commercial, party or event purposes without prior written agreement. 

10.3 Smoking and vaping are not permitted inside. Pets are not permitted unless expressly agreed in writing before arrival. 

10.4 You must follow the Rental Rules and General Guest Information supplied before arrival. Those rules cover matters including keys and security, visitors, cleanliness, pools and child supervision, towels and linen, plumbing, rubbish and reporting problems. They form part of the reasonable conditions for occupying the property. 

10.5 If you or a member of your party seriously or repeatedly breaches these terms, damages the property, exceeds permitted occupancy, acts unlawfully or behaves in a way likely to cause danger or significant nuisance, the owner, local property manager or Lale Homes may require the party to leave. No refund will be due and you will remain responsible for losses caused by the breach. 

11  Safety and suitability 

11.1 Holiday properties may have swimming pools, balconies, terraces, stairs, uneven surfaces and other features requiring care. Children must be supervised at all times, particularly near pools, balconies, terraces and stairways. Pools must not be used under the influence of alcohol or drugs, and diving is not permitted. 

11.2 Properties are not necessarily childproof or adapted for limited mobility. If anyone in your party has a medical condition, disability or specific access need that may affect the suitability of a property, tell us before booking. We will provide the information reasonably available to help you decide, but you remain responsible for assessing whether the property meets your party’s needs. 

11.3 Any special request must be made before travel. We will try to help, but it is not guaranteed and does not form part of the booking unless confirmed by us in writing. 

12  Property information and local conditions 

12.1 Property descriptions, photographs and information are prepared in good faith from information available at the time. Minor differences may arise, and furnishings or equipment may be replaced with suitable alternatives. 

12.2 Facilities may occasionally be unavailable because of maintenance, repair, weather, utility interruption, water restrictions or other local circumstances. If we learn before arrival of a significant change likely to materially affect your stay, we will tell you as soon as reasonably possible. 

12.3 Kalkan’s main holiday season generally runs from mid-May to mid-October. Bookings outside the main season may be affected by private construction or reduced availability of local facilities. Essential, emergency, government, utility or local-authority works may occur at any time. We cannot guarantee that a property will be unaffected by activity outside its boundaries, particularly where we have not been notified of it. 

13  Utilities, maintenance and access 

13.1 Electricity, water, internet and other services can be interrupted. We and the owner will take reasonable steps to report and address problems within our control, but continuous service cannot be guaranteed where interruption is caused by a utility provider, local infrastructure, weather or another matter outside reasonable control. 

13.2 You must allow the owner, property manager, maintenance staff or their contractors reasonable access where necessary for inspection, maintenance, repair, cleaning, safety or emergency purposes. Except in an emergency, reasonable notice will be given where practicable. 

14  Optional services supplied by third parties 

14.1 Airport transfers, car hire, boat trips, excursions, catering and other optional services may be arranged through independent suppliers. Unless we expressly state otherwise in writing, your contract for that service is with the supplier and its own terms apply. 

14.2 We may assist with communication or payment collection, but we are not responsible for the supplier’s performance except to the extent that liability cannot lawfully be excluded. Any problem should be reported promptly to the supplier and to us so that we can try to assist. 

15  Circumstances beyond reasonable control 

15.1 Neither we nor the owner will be responsible for failure or delay caused by an event that could not reasonably have been avoided or overcome. Examples include severe weather or natural disaster, fire, epidemic or pandemic measures, war or threat of war, civil unrest, terrorism, industrial dispute, transport or airport disruption, government action, changes to official travel advice, utility failure and essential works by public authorities. 

15.2 If such an event affects the booking, we will explain the available options and take reasonable steps to minimise the effect. Refunds will depend on the services that can still be provided, sums recoverable from the owner or supplier, and any rights that apply by law. 

16  Our responsibility and the owner’s responsibility 

16.1 The owner is responsible for providing the accommodation with reasonable care and in accordance with the confirmed booking, subject to these terms. We are responsible for performing our booking and support services with reasonable care and skill. 

16.2 Neither we nor the owner is responsible for loss or damage caused by your act or omission, by someone unconnected with the booking whom we could not reasonably control, or by circumstances beyond reasonable control. 

16.3 Guests are responsible for safeguarding money, passports, valuables, vehicles and personal belongings. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded. 

16.4 Subject to clause 16.3, neither we nor the owner will be responsible for business losses, loss of profit or other losses that were not reasonably foreseeable when the booking was made. 

17  Problems during your stay and complaints 

17.1 If a problem arises, contact the property manager first using the details supplied. If the matter is urgent, the property manager cannot be reached, or it is not being addressed within a reasonable time, contact Lale Homes Rentals on +90 507 503 7660 or at lalehomes@yahoo.com. 

17.2 You must report a problem as soon as reasonably possible and allow a reasonable opportunity for it to be investigated and, where possible, put right during the stay. Delaying a report may affect our ability to help and may reduce any remedy where the delay has increased the loss. 

17.3 If the matter remains unresolved, the Lead Guest should email us promptly after returning home, setting out the booking details, what happened and the resolution sought. We will investigate and respond within a reasonable period. 

18  Privacy and guest registration 

18.1 Lale Homes UK Ltd is the data controller for personal information collected directly from guests and website users. We use personal information to administer bookings, take payment, communicate with guests, arrange requested services and meet legal, accounting and security requirements. 

18.2 Turkish law requires the relevant property owner to issue an official invoice for each stay and to register guests through the national GIYKIMBIL system. For these purposes, we collect the Lead Guest’s postal address and the passport details of all guests and securely share the necessary information with the relevant property owner in Turkey. Information may also be shared with a requested service provider or an authority where legally required. 

18.3 Our separate Privacy Policy explains in more detail what we collect, why we use it, international transfers, retention, security and your rights under UK data-protection law. The current Privacy Policy, as published on our website or otherwise supplied to you, applies to the personal information used in connection with your booking. 

19  General terms 

19.1 If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. 

19.2 A delay in enforcing a right does not waive that right. 

19.3 No person other than the Lead Guest, the owner and Lale Homes has any right to enforce these terms, except where the law provides otherwise. 

19.4 We may update these terms for future bookings. The version accepted when your booking is confirmed will apply to that booking unless a change is required by law or is expressly agreed with you. 

20  Governing law and courts 

20.1 These terms and any dispute or claim arising from them are governed by the law of England and Wales. 

20.2 The courts of England and Wales will have jurisdiction. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts. Mandatory rights under the law that applies where you live are not affected. 

Lale Homes Rentals 

Relaxed holidays, beautifully done